Cookie Policy

About our cookie policy

This Cookie Policy explains what cookies are and how we use them. You should read this policy to understand what cookies are, how we use them, the types of cookies we use and how that information is used and how to control the cookie preferences.

For further information on how we use, store and keep your personal data secure, see our Privacy Policy.

What are cookies?

Cookies are small text files that are used to store small pieces of information. The cookies are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make the website more secure, provide better user experience, and understand how the website performs and to analyse what works and where it needs improvement.

How do we use cookies?

As with most of online services, our website uses first-party and third-party cookies for several purposes.

The first-party cookies are mostly necessary for the website to function the right way, and they do not generally collect any of your personally identifiable data.

The third-party cookies used on our websites are used mainly for understanding how the website performs, how you interact with our website, keeping our services secure, and providing you with a better and improved user experience and help speed up your future interactions with our website.

What types of cookies do we use?

The cookies used on our website are grouped into the following categories:

Necessary Cookies

Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website.

Analytical Cookies

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.

Cookie name Purpose Necessary Collects personal information
  • __qca
  • _mkto_trk
  • ajs_anonymous_id
  • ajs_group_id
  • ajs_user_id
  • ei_client_id
  • intercom-session-cyym0u3i
  • login_idle_session_timeout
  • login_service_login_newrelic_com_tokens
  • nr_growth-production
  • nr_zd_logged_in
  • optimizelyEndUserId
  • ref_page_url
  • s_cc
  • s_fid
  • s_sq
New Relic Necessary to help us monitor and improve page load speed No
.AspNet.ApplicationCookie Authentication Yes No
EUCookiePolicy Stops cookie consent from showing after it's accepted Yes No
HasCompletedRegistration Helps us navigate the user to the right page Yes No
HasUnconfirmedHomeSwap Helps us navigate the user to the right page Yes No
MobileUser Helps us navigate the user to the right page Yes No
AngularUser Helps us navigate the user to the right page Yes No
PersonDisplayName Holds the user's name so we can display it on every page Yes Yes (name)
SocialMediaInformation Holds information to post to social media channels, if the user decides to Yes Yes (name + town)
WallHomeId Holds the users home id to help us navigate the user around Yes No
UserNotificationCount Holds the count of unread notifications so we can display it on every page Yes No
UserMessageCount Holds the number of unread messages so that we can display it on every page Yes No
__RequestVerificationToken Helps us protect the user from cross-site-request-forgery attacks Yes No
_pendo_accountId.c9646c78-fe0c-4ac3-79c9-5519f16ea664 Pendo* No No
_pendo_visitorId.c9646c78-fe0c-4ac3-79c9-5519f16ea664 Pendo* No No
_pendo_launcher-closed.c9646c78-fe0c-4ac3-79c9-5519f16ea664 Pendo* No No
_pendo_meta.c9646c78-fe0c-4ac3-79c9-5519f16ea664 Pendo* No No
_pendo_lastStepAdvanced.c9646c78-fe0c-4ac3-79c9-5519f16ea664 Pendo* No No
_pendo_latestDismissedAutoAt.c9646c78-fe0c-4ac3-79c9-5519f16ea664 Pendo* No No
_pendo_finalDismissedAutoAt.c9646c78-fe0c-4ac3-79c9-5519f16ea664 Pendo* No No
debug-enabled Pendo* No No
log-enabled Pendo* No No
active-contexts Pendo* No No

* Pendo is a third-party tool we use to know which pages are the most and least popular and see how visitors move around the site. This helps us to improve the HomeSwapper website design and provide in-app guidance. All information these cookies collect is aggregated and therefore anonymous.

How can I control the cookie preferences?

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit or